After Sales and Support
As a customer of Courtney Thorne, you can be assured of the highest level of after sales support and service. Please see below for further information.
If you require User Guides or Manuals for Courtney Thorne products, please contact us on 0800 068 7419.
Answers to some of our most commonly asked questions can be viewed by visiting our dedicated FAQs page. For any questions you have that aren’t answered on this page, please call our customer service team on 0800 068 7419.
Technical Assistance Center
Our technical assistance centre is open Monday to Friday from 8.30am to 4.30pm.
Customers covered under our service contract agreement, or those who remain within the manufacturer’s warranty period, are able to speak with our trained engineers, who will assist with any issues.
The centre can be contacted on 0800 068 7419.
Our 4* and 5* service contract customers can access support outside these times, by calling our 24 Hour Emergency Assistance Helpline.
All of our products come with a warranty, meaning that any repairs or replacements of faulty equipment will be carried out at our cost.
With our new Altra Range we are offering a 3 year warranty, whereas all our other products have a 1 year warranty.
The confidence we have in our product reliability means you are unlikely to need it – but just in case you do, it gives you peace of mind in knowing you won’t be hit with any unexpected costs.
Standard terms and conditions apply.
Annual Service Contracts
For continued peace of mind after your warranty has expired, we offer a number of packages to suite your individual budget.
For NHS Hospitals and Care Home Groups we can offer bespoke maintenance contracts to suit the needs of your organisation.
One off Service Visit
For customers that don’t have a contract in place we are able to offer service visits at your request.
These visits are available for all customers and are quoted on an individual basis. An official certificate of inspection is provided for your records upon completion of the service.
In the event of a ‘system down’ we are able to offer call outs at your request. Our technical assistance centre will try and resolve the issue over the phone first, but if this is not possible, we will send an engineer to your site to fix it within 48 hours.
Call outs are available for all customers and are quoted on an individual basis.
Our training team can visit your home/hospital to educate you on all you need to know about your nurse call system.
Our training courses are suitable for:
- Existing nursing / care staff that require refresher training.
- New nursing / care staff that haven’t had formal training.
- Management staff that would like a more in depth understanding of the systems capability.
- Maintenance staff that would like more knowledge about how to rectify any minor system faults that may occur.
Having better trained staff ensures your system can be used to ensure the highest levels of safety for patients / residents and to aid the smooth running of your hospital / home.