Courtney Thorne celebrate impressive customer satisfaction results

Posted on Jan 19, 2016

Courtney Thorne has achieved impressive results from its latest set of annual customer satisfaction results.

Through surveying customers at each key point in their time as a Courtney Thorne customer, the company are able to ensure they continually improve their service in order to cement their position as the leader in the Wireless Nurse Call sector.

The headlines from the 2015 survey results were:

  • 97% of customers felt that having a Courtney Thorne Nurse Call system improved the safety of their residents
  • 95% of customers stated that their staff were comfortable with how our system works
  • 88% of customers said that having a Courtney Thorne system made them feel more confident about complying with CQC regulations
  • Our Customer facing teams achieved an overall quality score of 4.16 out of 5
  • Our Engineers achieved an overall score of 4.19 out of 5 for the quality of their service visits
  • 92% of customers would recommend Courtney Thorne

If you are a Courtney Thorne customer and would like to send us feedback on any element of our service, click here

CARE HOMES

The leading names in the care home sector, as well as local independent providers throughout the UK are benefitting from our market leading nurse call technology.

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HOSPITALS

Many of the largest NHS Acute Trusts in England are now using a Courtney Thorne Nurse Call system, as well as Community Hospitals, Mental Health Trusts and Private Hospital Groups.

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