Service Contracts

Annual Service Contracts

For continued peace of mind after your warranty has expired, we offer three levels of service packages to maintain and service your nurse call system to the CQC specifications.

Choose a level to suit your individual needs and budget. For a detailed breakdown of each contracts benefits please see below.

We can offer a monthly Direct Debit scheme to spread the cost of your service contract payments

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Unlimited Free Engineer Call Out

If your issues cannot be dealt with over the phone by our technical support staff, we will send an engineer to site to fix the problem first hand. No charge and no limit on call outs during the duration of the contract!  The very highest level of support, synonymous with Courtney Thorne.

Remote Login Touchscreen Support

Allows our trained engineers to access your Touch-screen display panels to help guide you through any issues you may be experiencing. 3G mobile phone network coverage required.

Free Loan Equipment During Repairs

So you are not without if your equipment comes back for repair, we will send you a replacement to use until the repair is completed.

Free Replacement Batteries

On a service we will change all the batteries free of charge, minimising the disruption of staff having to change them at a later date.

10% Engineer Site Visit Discount

Any additional call outs for training or to alter the system configuration will be at a special discount rate.

Annual Preventative Service

In addition to the CQC requirement to maintain your system, an annual service significantly reduces the likelihood of faults occurring on your system.

System Certification

A certificate will be provided showing your system has been maintained to the required level by the manufacturers of the equipment, giving total peace of mind.

System Training Session

Refresh your team’s knowledge, improve efficiency and reduce problems.

Free Call Manager Software Upgrade

Gain new features with the latest upgrade of the market-leading Nurse Call System software.

5% Ancillaries Discount

Need assistive technology to help care for a service user with special requirements? You benefit from a 5% discount on our comprehensive range of ancillary devices.

Full System Audit

During your service, we will cross reference and update our records if required with the full list of equipment on site. A full list of your equipment can then be issued at any time on your request.

Technical Helpline

Courtney Thorne’s 24/7 technical support line is manned by trained & qualified engineers to assist you when you need it most.

Priority Repair

Jump the queue during busy periods and receive priority attention.

Freepost Return From Factory

We will not charge for the return of your equipment following repairs.

Free Replacement Equipment

If your Courtney Thorne equipment is unable to be repaired it will be replaced free of charge.

£85 Next Day Pager Exchange

If your pager has been dropped or damaged, rather than buy a new one we can offer an exchange for fully functional replacement for only £85.

On-line Maintenance Certification Scheme

Show that you use an approved manufacturer for your Nurse Call System and have a service contract in place to provide ongoing support.


Alternatively, we offer service visits at the request of the customer

These visits are available for all customers and are quoted on an individual basis. A certificate of inspection is provided for your records.

Should customers not wish to participate in our service contract agreements then we offer a rapid turnaround for the repair of equipment.


The leading names in the care home sector, as well as local independent providers throughout the UK are benefitting from our market leading nurse call technology.

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Many of the largest NHS Acute Trusts in England are now using a Courtney Thorne Nurse Call system, as well as Community Hospitals, Mental Health Trusts and Private Hospital Groups.

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0800 068 7419