Case Study

Sue Ryder St John’s Hospice

Sue Ryder is a national healthcare charity providing hospice and neurological care for people facing a frightening, life-changing diagnosis.

Sue Ryder St John’s Hospice is situated in the village of Moggerhanger in Bedfordshire. The hospice has 15 beds and provides residential services to people who are approaching the end of their lives with progressive conditions.

Needless to say, that responsiveness from nursing staff is extremely important here for patient comfort and safety, hence the nurse call system plays a crucial role to ensure it. However, when their old nurse call system started failing, Andrew Williams, Grounds Maintenance Supervisor, urgently needed to find a reliable care technology provider. He immediately approached Courtney Thorne to see if they could help out.

Courtney Thorne Sales Consultant Ian Trott sensing the urgency instantly found an affordable and the most suitable solution for this particular hospice. The Courtney Thorne nurse call system was installed in a few days ensuring the highest level of patients’ safety and comfort.

The chosen system wirelessly connects with lightweight neck pedants that can be used by patients on the move. The hospice also chose to install infrared triggers that have been designed to combat the problem of residents who are inclined to walk unnoticed and may suffer falls and accidents.

The wireless nurse call system can grow together with the nursing home’s needs; this was one of the additional reasons why the Courtney Thorne nurse call system was chosen.

Sales Consultant Ian said: “Our mission is to design, develop and deliver technology that protects and improves the lives of people who require care. I am very pleased we were able to provide an instant solution for Andy and his amazing colleagues who provide such wonderful care for their residents.”

The professionalism of the sales consultant impressed us and he supported us well. The installation process was really smart and easy. I really like the new nurse call screens - we can turn the volume down at night and the nurse call logging feature is very useful.

Andrew Williams
Grounds Maintenance Supervisor


The leading names in the care home sector, as well as local independent providers throughout the UK are benefitting from our market leading nurse call technology.

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Many of the largest NHS Acute Trusts in England are now using a Courtney Thorne Nurse Call system, as well as Community Hospitals, Mental Health Trusts and Private Hospital Groups.

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