InstaCare Systems is an independent specialist installer of alarms and nurse call solutions. They focus on the supply, installation, maintenance and integration of a wide range of electronic applications specifically for the Care sector based in the South West of England.
As part of their product portfolio, they are proud to offer Courtney Thorne technology. We interviewed, Rash Joomun, Operations Director at InstaCare Systems to understand both his, and his company’s opinions and experiences with Courtney Thorne.
How would you describe your relationship with Courtney Thorne?
We’ve installed Courtney Thorne’s nurse call systems in many care homes and learning difficulty centres of all different shapes and sizes, including several larger care home groups for many years. During this time, we’ve developed a great working relationship with all the staff at the company. We strongly believe that partner relationships like this have helped the growth and success of our business. Our customers require a versatile solution that is simple, and flexible to install and to use. We find that Courtney Thorne systems boast many useful features required for the successful day to day management of our customer’s homes.
Why did you choose Courtney Thorne’s wireless nurse call systems?
Courtney Thorne has an excellent reputation in the Care Industry and is renowned as one of the market leaders, providing advanced Nurse Call Bell Systems that are simple to install, can be easily adapted as homes change, and are cost effective for our customers.
All our staff at InstaCare are very confident when specifying and using Courtney Thorne systems. Their products and comprehensive list of accessories provides a range of different options allowing us to be flexible and strategic in our approach to customers old and new. Robert Barnes, our Account Manager at Courtney Thorne, is always helpful and very supportive, Rob has an excellent knowledge of Courtney Thorne’s solutions and is always on hand to give us advice on current and new developments.
How do Courtney Thorne systems differ from other systems?
Courtney Thorne’s Nurse Call systems use wireless technology, as such are quick and easy to install which our customers prefer so as not to disturb their residents. Wireless also means that systems are easier to adapt to the care homes’ needs and any future changes in the use or design of the home.
When our customers need to consider CQC requirements, they find that Courtney Thorne’s systems give their management, staff and residents the reassurance, security and safety required, backed up with a suite of management reports to evidence good care practices.
How do you find the installation process?
Simple and straightforward with plenty of programming options to cover a range of different requirements. Our customers love that fact that we don’t need to disrupt the daily activities in a home as there is no wiring infrastructure required.
If we require technical or product advice we have access to good, reliable support both from Rob our Account Manager and the rest of the Courtney Thorne team.
How do you rate the overall service you receive from Courtney Thorne?
Great, with 5* service and support from Rob and good, solid level of technical support received from the in-house support team. This includes support for both current Courtney Thorne products and, unlike many other suppliers, on discontinued products still out in the field today. We can even call on support from Courtney Thorne’ own field-based engineers if necessary, meaning that we collectively give the customer the best solution and the very best service.
Rash Joomun, Operations Director
We strongly believe that partner relationships like this have helped the growth and success of our business. We find that Courtney Thorne systems boast many useful features required for the successful day to day management of our customer’s homes.