Montreux Living
Case Study
Montreux Living
East Sussex, Surrey & Kent
Explore how and why Montreux Living uses Courtney Thorne Nurse Call Systems in six boutique care homes across the UK.
Montreux Living has a portfolio of six boutique care homes that cater for residents who require full-time care or short-term support. Its care homes combine a genuinely warm and homely atmosphere with stunning surroundings and first-class standards of care and support.
A decision was made that its current nurse call systems needed replacing. The key motivators for change were that three homes with nurse call systems were approaching the end of their life, issues with the systems and poor customer service from the existing supplier.
Montreux Living decided to engage three leading nurse call providers to allow them to compare and contrast the various healthcare technologies available. Courtney Thorne and another leading wireless provider were selected, as well as a hardwired competitor.
Montreux Living placed an initial order for the Courtney Thorne Economy+ system to be installed in its Patcham Nursing Home, a 30-bed care home in Brighton.
The key reasons for selecting this Courtney Thorne’s system were:
- Ability to access ‘real time’ data with ease
- Residents found the equipment easy to use
- The lack of disruption in installing a wireless system
- Flexibility – a more scalable system has the ability to add new features at any time
- The levels of customer service provided
“The installation process ran extremely smoothly with very little upheaval,” said Sue Burton, Governance Manager at Montreux Living. “The engineers completed the work quickly and effectively, then showed us the system, trained our staff and made sure we knew how to get the most out of the touchscreen’s capabilities.”
"We spoke to three providers, of which Courtney Thorne was one. Whilst each had their own benefits, we felt strongly that Courtney Thorne was the right choice for us – we were very impressed with the system and it became clear that a wireless system was the right choice for our homes. We also struck up an instant rapport with our Sales Consultant – he took a real interest in our company and approached the whole process with a personal touch. We were all confident we could work with him successfully throughout the process and this has proven to be the case." Sue Burton, Governance Manager
Easy to access the touchscreen at any time for the latest statistics
After the success at Patcham Nursing Home, Montreux Living ordered the Courtney Thorne Economy+ system for two other homes: Linden House in Surrey, a Victorian property that provides care for up to 32 residents and Westerham Place, a 31-bed property in Kent.
“From a management perspective, we love the fact we can easily access the touchscreen at any time and look at the latest statistics for the home,” continued Sue. “We can easily print off the call analysis and look at our speeds of response, which is invaluable for us as managers.”
Sue and the team at Montreux Living are keen to continue working with Courtney Thorne to ensure their homes benefit from the latest nurse call technology available on an ongoing basis.
Products Utilised in this Project
In our work with Montreux Living, the following nurse call products, innovations, and solutions were introduced to their service:
Wireless Systems
Montreux Living chose one of our legacy products, the Economy+ wireless nurse call system, for installation across three of their care homes along the south coast. By choosing a wireless solution, Motreux Living and their staff gained access to a flexible and intuitive nurse call solution, while particularly enjoying the undisruptive installation and flexibility to add more features in the future, if desired. To learn more about what goes into one of our typical wireless nurse call systems for care homes, visit the link below. —Wireless Nurse Call Systems
Our Other Care Home Partners
Residential care homes covering a wide variety of specialty care services make up a large percentage of our partners, and in our work, we have built up an impressive portfolio of clients from within this space that have benefitted greatly from a Courtney Thorne installation. By following the links below, you can view some of our most recent projects undertaken with care home operators.
