Courtney Thorne
Nurse Call Systems
Their lives in safer hands

Courtney Thorne Nurse Call System FAQs

• What are Nurse Call Systems?

  Nurse call systems are communication tools that allow patients and residents to quickly request and receive help from their caregivers. Older forms of nurse call system would look like something as simple as a bell, while modern solutions (like our own) incorporate multiple additional elements. These features can include things like cloud functionality, smartphone integration, and multiple accessories like portable alarms, touchscreen enabled display panels, and paging systems.

  Overall, nurse call systems have evolved into being more than just a simple communication tool, and instead now function as an overall care management and administrative hub for nurses and carers.

• What is a nurse call?

  A nurse call refers to the simple action of a patient or care home resident requesting assistance from their nurse or caregiver. Different nurse call systems can present the user with multiple different ways to call a nurse for help, with some of the more common being a bedside call button, pull chords, pendants and wrist wearables, and even voice activated alerts. You can read our blog on the different types of call buttons for more information on how nurse calls function.

• Who do Courtney Thorne typically work with?

  The systems and products we manufacture are naturally the best fit for any healthcare organisation that houses users requiring care from a medical professional. The main partners we provide nurse call solutions for are hospitals and care homes of varying specialities and requirements. We provide set products designed specifically for both of these groups, though our systems can also be built to the bespoke needs of any one organisation, should this be required.

• Are Courtney Thorne nurse call systems approved?

  All Courtney Thorne nurse call systems and solutions are approved by the UK’s leading healthcare industry regulators. Our nurse call systems safely conform to ISO9001 and CE standards. In addition, our Altra Health and Connect Health products are fully compliant with HTM 08-03 regulations for Bedhead services.

  We are also associated with and proud members of esteemed healthcare and manufacturing organisations such as Constructionline, CHAS, the British Standards Institution, and the National Care Association Suppliers Forum. You can rest assured that every nurse call system we provide adheres to the highest industry standards for healthcare, meaning you can provide your patients with the high-quality care they need with peace of mind.

• Does Courtney Thorne offer training for healthcare providers?

  If your healthcare organisation requires staff training with the purchase of any one of our nurse call system products, we can offer complete training courses that cover all aspects of the nurse call system and how to use them effectively. In addition to this, we can also offer you a full library of free training and how-to videos, with which you can learn all the basics of how to program all of our nurse call systems and related products. For more information on how to book in a training course, you can talk to us here.

• Can I get a nurse call system if I’m overseas?

  Through the Courtney Thorne partner programme, under our C-T International branch, any overseas organisation can become a trade partner of ours and gain full access to our nurse call systems and product range. We have trade representation all across the globe, including Europe, Asia, the Middle East, and Australasia – and as members of the International Federation of Healthcare Engineering, we can assure you that all of our nurse call system products will conform to most overseas regulations. To find out more information on how you can become an overseas trade partner, contact us using our online form.

• Are Courtney Thorne nurse call systems covered by a warranty?

  Yes, our Altra nurse call systems come with a three-year warranty, while all the other products in our range come with a one-year warranty. These warranties cover all of the manufactured nurse call parts that we have produced, while any elements of the provided nurse call system that were not manufactured by us (such as beds, chairs, and floor mats) are not covered. We can also offer one of our further nurse call annual service contracts once your initial warranty expires. These contracts come in different levels and can be built bespoke for the exact needs of your nurse call system and your organisation. Follow this link to learn more about our service contracts.

• Does Courtney Thorne have an app?

  We at Courtney Thorne have recently launched our brand new app for Smartphones and Android devices, known as Altra Go. The Altra Go app can be used in tandem with any of the nurse call systems in our Altra product range in order to more easily access and assess the data you need to provide better quality care. The Altra Go app is fully integrated and easy to use, with an intuitive design that allows for on-the-go access to all reports, call logs, and care overviews. For more information, you can visit the Altra Go page here.