COVID-19 – Courtney Thorne Update

At Courtney Thorne we are continuously watching how the COVID-19 epidemic is developing, we are prepared and we want to help you get through these testing times.

A well maintained and fully operational Nurse Call system is crucial to the safe operation of all residential care homes and hospital wards, and is an essential element in providing the best and most appropriate care to vulnerable residents and patients. Colleagues at Courtney Thorne are ready and able to continue all customer work if required, and will continue to do so responsibly and until we are notified otherwise by the UK Gov.

Therefore, as the situation with the Coronavirus COVID-19 virus in the UK intensifies and businesses in the health and care sectors tighten up on their hygiene and visitor rules, we at Courtney Thorne are taking all necessary steps to mitigate the possibility of exacerbating the situation with our office and field based staff, especially when they need to visit customer premises. These measures include:-

Should any symptoms be experienced by staff members, even if not applicable to the COVID-19 virus, we are enabling our office staff to self-isolate and where possible work from home. Similarly field based staff will be instructed not to visit any customer sites in this situation.

All field based, customer facing staff will be equipped with personal thermometers in order to self-check themselves regularly throughout the day. The carrying and use of hand sanitisers for personal use and antiseptic wipes to clean tools and equipment used in customer’s premises has also been enforced.

Where our engineers are carrying out installations and other service work in customer’s premises, they will wear fresh overalls for each site they enter. They will clean all tools prior to using them and they will wash hands in line with UK Gov recommendations at intervals during their time on site.

Should you experience a problem with your Courtney Thorne Nurse Call system, contact our Technical Help desk using the email [email protected] , clearly describing the problem and provide a contact name and number. We will call you back and in most cases will able to fix issues over the telephone without needing to visit the site. A number of our customers who have a Courtney Thorne Service Contract also benefit from our CT-Cloud service which incorporates a remote connection into their Courtney Thorne server, this enables our support engineer to check the system logs and programming remotely. The CT-Cloud service also provides nurse call system data logs which means that information is available for managers and stakeholders without having to visit the home, for more information about the CT-Cloud please get in touch.

In the event that an engineer is required to visit the site written confirmation will be required from you stating that there are no residents/patients or staff with symptoms of COVID-19. Only upon receipt of this will our engineer enter a customer’s premises.

Where we have previously booked a service visit we will call you the day before in order to make sure that our engineer will be granted access to your site, similarly where new systems are being installed a courtesy call will be made the day before.

Should you have any queries or concerns about your Nurse Call system please do not hesitate to get in touch.

Stay safe,

Graham Vickrage

Managing Director

Courtney Thorne

Written by

Barry Vacher

Date

17.03.20