We are proud of excellent customer satisfaction results
Courtney Thorne are proud to announce that we have achieved even more impressive results than the year before, from our set of customer satisfaction surveys.
Our customer satisfaction survey
Through surveying Courtney Thorne customers at various key points, we aim to ensure that we continually improve our nurse call system products, our standards of customer service, and our brand; in order to strengthen our position as the industry leader in the Wireless Nurse Call systems sector for care homes, hospitals, and healthcare providers.
The key scores from the 2016 survey are as follows:
- 95% of customers felt that having a Courtney Thorne Nurse Call system improved the safety of their residents
- 95% of customers said that having a Courtney Thorne system made them feel more confident about complying with CQC regulations
- Our Engineers achieved an overall score of 4.27 out of 5 for the quality of their service visits
- 93% of customers would recommend Courtney Thorne.
These results directly indicate that Courtney Thorne are providing an excellent service for our customer base in the supply of modern nurse call solutions. If you are a Courtney Thorne customer and would like to give us feedback on any element of our service, please send it here.
Written by
Date
07.06.17
Courtney Thorne
C-T Centre
Elliott Road
Bournemouth
United Kingdom
BH11 8JS
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