Privacy & Cookies Policy


At Courtney Thorne, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who contact us, work with us or visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we

We’re Courtney Thorne Ltd a registered company (no. 04319825). The registered address is Arrowsmith Court, Station Approach, Broadstone, Dorset BH18 8AT.

What information we collect

If you purchase services from us, communicate with us, or do business with us, this will result in us collecting personal data about you (for example, we collect the name, address, email, fax and telephone number of business contacts).

We also collect information provided if you fill in a form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes. We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

We obtain information about you when you use our website, for example, when you contact us about our services via our form on our contact page.

Third party sources. We sometimes collect additional information about actual or prospective customers from third-party sources. Most of the time this won’t be personal data, though on occasion we may receive personal data (such as a person’s work email or telephone number, or details of their role within a business).

What type of information is collected from you on our website?

The personal information we collect might include your name, email address, IP address, your company name and your phone number. We also collect information regarding what pages are accessed and when but we are unable to link this to you personally.

How we use your information

We only use your personal data with your consent, or to the extent necessary to:

  • enter into, or perform, a contract with you;
  • comply with a legal duty;
  • remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or
  • for our own (or a third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.

We will only use your information for the purpose it was collected (or for similar/related purposes). For our clients, this includes using use personal data to the extent necessary to perform our contractual obligations (such as administering their accounts and providing them with services).

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

No personal information is stored in our websites logs all communications are sent directly from the site to us via traditional email and only authorised staff have access to these. If you sign up for our newsletters, the information you provide will be stored on the site of a third party which only we have access to.

The only data stored in our websites logs are IP addresses but that piece of information does not directly identify a person as we collected no other data alongside it. Plus we have no legal means of obtaining sufficient additional data to make such a link – therefore an IP address on its own is not classed as personal data and thus is not covered by GDPR.


We use personal information (such as email addresses) to market and promote our services to other businesses.

You have a choice about whether or not you wish to receive information from us. If you have opted into receiving communications from us and would like to opt-out; for emails please use the link at the foot of the last email sent to you to update your preferences. Or you can change your communications preferences at any time by contacting us by emailing us at or telephone on 0800 068 7419.

Who has access to your information?

Only Courtney Thorne will have access to your information you provide. We will never sell or rent your information to third parties. We will not share your information with third parties for any purposes including marketing.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at or telephone on 0800 068 7419. You also have the right to ask for a copy of the information Courtney Thorne hold about you and for us to delete this information.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in your web browser, meaning the connection between you and the server is secure.

Non-sensitive details (sent via email forms) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit via CT’s website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Use of cookies

Like many other websites, the Courtney Thorne website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies. However, please note that if you choose to disable cookies, then parts of this website may not function correctly and it will affect our business.

By using and browsing the Courtney Thorne website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the site, all performance cookies will not be activated.

What cookies does Courtney Thorne use?

Broadly, there are 2 types of cookie we use:

  • Strictly necessary cookies. These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without the use of cookies, these features of the website could not operate.
  • Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

The table below list the cookies we use and will set regardless of your acceptance of our cookie message, these cookies are seen as essential to the running of the website, without them, desktop, mobile and tablet devices will not display the images properly.

Strictly necessary cookies:

Cookie NameDescriptionUsed for
WordPress is the Content Management System (CMS) that runs this website. It uses a “session cookie” when logging in and out and is essential for proper website operation. User data is all anonymous.session
WordPress also cookies to customize your view of admin interface, and possibly also the main site interface. User data is all anonymous.1 year
wordpress_sec_[hash]Similar to the logged_in cookie, we use this cookie to store secure authentication detailssession
wordpress_test_cookieCookie used by WordPress to test the functionality of cookies.session
A security and firewall plugin. Helps in the prevention of the site being hacked.1 day
cookie_notice_acceptedRemembers if you accepted cookies or not6 months

Performance cookies:

Cookie NameDescriptionUsed for
We use Google Analytics to allow us to analyse the traffic to our site and to review a number of statistics regarding our visitors. (Further information on the data they collect is available here).1 year
1 year
1 year
2 years

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.


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0800 068 7419