Support
for your Nurse Call Systems
Professional, dependable after-sales nurse call system support, service visits, maintenance contracts and training to keep everyone safe and secure
When you become a Courtney Thorne customer, you’ll have access to a portfolio of professional, dependable after sales support and service to keep your nurse call systems performing and protecting exactly as they should.
Here’s how we’re protecting you and your nurse call system, in hospitals or care homes, every step of the way.
User Guides
A complete range of product nurse call system User Guides are available for download here – these step by step instructions will help you program, install and troubleshoot and program selected products.
How to Videos
With these handy “How To” videos you can learn how to program various Courtney Thorne nurse call systems and related products. These easy to follow videos provide step-by-step guides to get the latest addition connected to your system.
A full-service Technical Assistance Centre
If you’re covered by an annual service contract agreement, or are still within your warranty period, our Technical Assistance Centre is there to help you with any concerns or queries regarding your nurse call system.
Manned by our team of highly trained engineers, the Centre is open from 8.30am to 4.30pm, Monday to Friday. Just call 0800 068 7419 to talk to our expert team.
If you’re covered by our service contracts, you can call outside these times by calling our 24-Hour Emergency Assistance Helpline.
Talk to us about peace of mind with an annual service contract.
Every product is backed by a comprehensive warranty
It’s good to know you’ll always have the reassurance that your nurse call solution is backed by a comprehensive warranty, so any repairs or replacements of faulty equipment are covered.
Our Altra Range comes with a three-year warranty and all other products are guaranteed for one year. Thanks to the reliability of every component, we’re confident that you’re unlikely to need it, but if you do, you’re covered.
Annual service contracts to suit every need, every budget
Courtney Thorne’s annual service contracts will give you continued peace of mind long after your nurse call system warranty has expired.
We offer different levels of service packages and bespoke maintenance contracts for NHS hospitals and care home groups to suit the exact needs of your organisation – and your budget.
Call outs and one-off service visits
When you need help with your nurse call system, it’s reassuring to know we can be at your side to resolve your issue if our Technical Assistance Centre can’t fix it over the phone.
When you report a major issue like a system down for example, we’ll send an engineer out to you. If you don’t have an annual service contract in place, we’ll quote to visit to get your system fixed and give you an official certificate of inspection for your records when our work is complete.
Training courses for you and your team
Having the best trained staff means that you’re protecting your patients and residents to the highest possible levels of safety.
We offer training courses on all aspects of our nurse call systems for all nursing and care staff who need it, whether it’s complete training or refresher training. If your management team would like a more in-depth understanding of your system’s capabilities or you’d like your maintenance team to be able to rectify minor faults, we have training course for them too.
Questions?
You can get answers to some of our most commonly asked questions on our FAQs page. If you can’t find the answer you need, call us on 0800 068 7419.
Courtney Thorne
C-T Centre
Elliott Road
Bournemouth
United Kingdom
BH11 8JS
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Copyright Courtney Thorne Ltd
Registered in England and Wales. Company No 04319825.
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